Our referral program gives existing customers an opportunity to introduce friends and family members to our products while allowing both the referring customer and an eligible new shopper to receive promotional benefits when the applicable requirements are satisfied. The program is intended to encourage genuine personal recommendations and provide an additional benefit when a new customer completes a qualifying first purchase through a valid referral invitation. Under the current promotional structure, an eligible new customer may receive a $20 promotional benefit, while the customer who made the referral may also qualify for a $20 referral reward.
Customers who are eligible to participate can find their individual referral information by signing into their account and visiting the referral area available within the account section. The referral area may provide a personal invitation link, current promotional details, referral activity, and other information relevant to the program. Customers should always use the referral link that is currently displayed in their account when sharing an invitation. Older links, copied links, or manually modified referral addresses may not properly connect a qualifying purchase to the correct referring account.
A personal referral invitation may be shared through ordinary communication channels such as email, text messaging, social media, or direct personal communication. The recipient should access the offer through the referral link and follow the instructions associated with the promotion that is currently available. Depending on the specific campaign, the new customer may be required to provide an email address, create an account, complete a qualifying purchase, or satisfy another introductory requirement before a promotional benefit becomes available.
Simply sending an invitation does not automatically create a successful referral. Opening a referral link, registering an account, or receiving an invitation alone may not be sufficient to qualify for a reward. The referred customer must complete the required actions and satisfy all applicable conditions associated with the promotion. The referring customer should also understand that rewards are dependent on the referred transaction meeting the current program requirements.
Customers may share their referral invitation with multiple people when the program permits multiple referrals. However, each invitation is evaluated separately, and not every person who receives a referral will necessarily generate a reward. Every referred shopper must independently meet the applicable eligibility requirements. The program is intended to recognize genuine introductions to new customers rather than simply the distribution of referral links.
The introductory customer benefit is intended for shoppers who are genuinely new to our store. A person who has previously completed a purchase may not qualify as a new customer even if they later receive a referral invitation from another participant. The purpose of the promotion is to encourage existing customers to introduce people who have not previously purchased from us, helping new shoppers discover our products through personal recommendations.
For referral tracking to function properly, the invited customer should enter the shopping experience through the current referral link before completing the qualifying transaction. If a purchase is made without the referral being correctly connected to the referring account, the promotional benefit may not be applied automatically. Customers should therefore make sure that the referral offer appears to be active and that the appropriate referral connection is established before completing checkout.
Referral invitations are intended for personal use and genuine customer recommendations. Customers should not ordinarily use their own referral link to generate rewards through purchases made for themselves or through activity designed primarily to create promotional credits. Self-referrals, artificial transactions, duplicate accounts, or other activity that does not represent a legitimate new-customer introduction may be excluded from the program. These conditions help protect the program from misuse and preserve promotional benefits for genuine referrals.
After a qualifying referral has been completed, the referring customer may receive a notification or other confirmation depending on the account features and referral tools available at that time. Referral information may also be displayed within the customer’s account. Available information could include invitations, referral status, qualifying purchases, pending rewards, or completed promotional benefits. The exact information displayed may vary as account features and promotional systems are updated.
A referral reward may remain pending for a period of time after a qualifying purchase is completed. The reward may depend on the transaction remaining valid and satisfying all applicable conditions. If the associated order is cancelled, returned, refunded, disputed, reversed, or otherwise determined not to qualify, the related referral benefit may be removed, cancelled, or adjusted. Customers should therefore understand that a reward may remain subject to verification until the qualifying transaction reaches the required status.
Customers can review available referral information through the referral section of their account whenever that feature is provided. Account information is intended to provide the most current available indication of referral activity and reward status. Because promotional campaigns and account features may change, customers should review the current terms and information displayed with the active referral offer rather than relying on older promotional details.
If a referral link does not appear to work correctly, customers should sign into their account and obtain the most recent invitation link directly from the referral section. Using an outdated, incomplete, copied, or modified link may prevent the system from identifying the referring account. If the issue continues after using the current link, customers may contact support so that the situation can be reviewed.
Not every referral or transaction will necessarily qualify for a promotional reward. Eligibility may depend on whether the recipient is a genuinely new customer, whether the qualifying purchase meets the minimum or other transaction requirements, whether the correct referral link was used, whether the promotion remains active, whether particular products or transactions are excluded, and whether any additional requirements have been satisfied. Other reasonable verification requirements may also apply when necessary to confirm legitimate participation.
If a customer believes that a valid referral has not been recorded correctly, they may contact customer support for assistance. Providing relevant information such as the order number, referral details, account information, or other documentation may help us investigate the matter more efficiently. After reviewing the information available, we will determine whether the transaction meets the conditions of the applicable referral promotion.
Promotional benefits may have an expiration date. The amount of time available to use a reward can vary depending on the campaign and the terms presented when the reward is issued. Customers should review any expiration information associated with their referral benefit and use the reward within the stated period. Once a promotional benefit has expired, it may no longer be available for use or reinstatement.
Referral benefits may also be subject to restrictions concerning other promotional codes, discounts, minimum purchase requirements, excluded products, or other special offers. Whether a referral reward can be combined with another promotion depends on the conditions applicable to the specific campaign. Customers should review the current promotional terms before attempting to use a referral benefit together with another discount or incentive.
We reserve the right to modify, temporarily suspend, restrict, or discontinue the referral program or an individual referral campaign when necessary. Promotional amounts, eligibility requirements, qualifying purchase conditions, reward timing, expiration periods, and other program rules may change over time. The terms presented with the current referral offer will determine the requirements applicable to that particular promotion.
The referral program is intended to provide a simple way for existing customers to share products they appreciate with people they know. We encourage participants to use their referral invitations responsibly and only share them with individuals who may genuinely be interested. By maintaining clear eligibility requirements and reasonable safeguards, we aim to ensure that promotional benefits remain connected to legitimate customer introductions.
For questions about referral invitations, account referral links, qualifying purchases, promotional credits, reward eligibility, referral tracking, or other matters related to the program, please contact us at olukai@gmail.com.
1721 W 79TH WAY
DENVER, CO 80221