We aim to provide a dependable and understandable delivery experience from the moment an order is submitted until the purchased products reach the customer. This Shipping Policy describes the general practices used for order preparation, processing, shipment, tracking, and delivery. Actual delivery timing and available shipping methods may vary depending on inventory, destination, carrier schedules, seasonal demand, order volume, weather, holidays, and other circumstances that may affect transportation.
After payment has been successfully authorized, most orders are prepared for shipment within approximately 1 to 3 business days. Processing may take longer during weekends, public holidays, promotional campaigns, seasonal periods, or times of unusually high order volume. Once an order has completed processing and has been transferred to the appropriate carrier, customers may receive a shipment confirmation containing tracking information when tracking is available for the selected delivery service.
Customers should carefully review all delivery information before completing checkout. A complete and accurate address helps prevent unnecessary delays and unsuccessful delivery attempts. Missing apartment or suite information, incorrect postal codes, incomplete street details, or other address errors may affect delivery. If an address mistake is discovered after an order has been placed, please contact us as soon as possible at olukai@gmail.com. We may be able to correct the information before fulfillment begins, although changes cannot be guaranteed once an order has entered processing or been transferred to a carrier.
Certain orders may qualify for free standard shipping. When a shipping charge applies, the applicable cost will generally be displayed during checkout before the purchase is completed. Depending on the destination and available services, customers may also be offered expedited or alternative shipping methods. Any additional cost associated with an upgraded delivery service will be presented during the ordering process when such an option is available.
Standard shipments generally arrive within approximately 3 to 7 business days after processing has been completed and the package has been handed to the carrier. These timeframes are estimates rather than guaranteed delivery dates. Actual transit time may be affected by destination, carrier volume, transportation conditions, weather, holidays, regional disruptions, operational delays, or other circumstances outside our direct control. Deliveries to remote or difficult-to-access locations may require additional time.
When tracking is available, the tracking number may be included in the shipping confirmation sent after dispatch. Customers can use the carrier’s tracking system to follow shipment progress. Tracking information may not appear immediately after an order leaves the fulfillment process. Initial carrier scans can take some time to register, so a temporary lack of movement or an unchanged tracking status does not necessarily indicate that a shipment has been lost or stopped.
Transportation delays can occur for a variety of reasons. Severe weather, carrier congestion, holiday demand, transportation interruptions, address problems, customs procedures, operational issues, and unexpected events may all affect estimated delivery schedules. If a shipment appears delayed, customers should first review the latest tracking information provided by the carrier. If there has been no meaningful tracking update for an extended period, please contact us at olukai@gmail.com with the relevant order details so that we can review the available information.
If tracking indicates that a package has been delivered but it cannot be found, customers should first check locations around the delivery address where the carrier may have left the package. It may also be helpful to ask household members, neighbors, building management, reception personnel, or others who may have accepted the shipment. Customers may also contact the carrier directly using the tracking number to request additional delivery details. If the package remains missing, please contact us with the order number and tracking information so that we can determine what assistance may be available.
Customers are responsible for entering complete and accurate shipping information during checkout. This may include the recipient’s full name, street address, apartment or suite number, city, state or region, postal code, and any other information necessary for successful delivery. If a shipment cannot be completed because the address provided was incorrect, incomplete, or otherwise invalid and the package is subsequently returned, additional shipping costs may apply if another delivery attempt is requested.
Orders may occasionally be divided into multiple shipments. Products purchased together may be sent separately because of inventory availability, fulfillment procedures, warehouse location, order size, or other logistical considerations. When this happens, customers may receive more than one shipment notification or tracking number. Individual packages from the same order may also arrive on different dates.
Delivery carriers follow their own operating procedures and may make multiple delivery attempts depending on the destination and circumstances. If a recipient is unavailable or another delivery problem occurs, a package may be held at a carrier facility, scheduled for another attempt, redirected according to the carrier’s procedures, or eventually returned to the sender. If an undeliverable package is returned, customers should contact us to discuss the situation and determine the available options.
Customers are encouraged to inspect packages shortly after delivery. If the exterior of a package appears significantly damaged, photographs of the packaging may be helpful before opening it. If products inside the shipment appear to have been damaged during transportation, please contact us as soon as reasonably possible at olukai@gmail.com. Include the order number and, where possible, clear photographs showing the condition of the merchandise and packaging. These details can help us assess the circumstances and determine an appropriate resolution.
Shipping availability may differ by destination and product. Some products or locations may be subject to carrier limitations, logistical restrictions, regulatory requirements, product-specific shipping rules, or other circumstances that prevent delivery. If a particular destination cannot be served, the applicable restriction may be identified during checkout or communicated while the order is being processed.
When international delivery is available, shipping prices and transit estimates can vary considerably based on the destination. International shipments may be subject to customs inspection and clearance procedures. Depending on local regulations, the recipient may also be responsible for import duties, taxes, brokerage fees, customs charges, or other costs imposed by the destination country or region. Unless otherwise stated during checkout, these charges are generally not included in the purchase price or standard shipping fee.
For order processing purposes, business days generally mean Monday through Friday and exclude applicable public holidays. Orders submitted during weekends or recognized holidays will normally begin processing on the next available business day.
Because orders may move into fulfillment shortly after purchase, customers who need to change an address or other delivery information should contact us immediately. We will make reasonable efforts to accommodate changes before fulfillment or carrier transfer occurs. However, once a package has entered the shipping process, modifications may no longer be possible.
Shipping charges, delivery estimates, and available methods may differ according to destination, order characteristics, product availability, and the services offered at the time of checkout. Customers should rely on the shipping information displayed during the purchase process for the most applicable options and charges associated with their particular order.
Delivery estimates do not account for every possible interruption. Events such as severe weather, natural disasters, transportation disruptions, labor interruptions, carrier system problems, customs delays, public emergencies, and other circumstances beyond reasonable control may cause shipments to arrive later than originally expected. While we will make reasonable efforts to assist with delivery concerns, such delays do not necessarily qualify an order for cancellation, reimbursement of shipping charges, or other compensation unless required by applicable law or specifically stated in the applicable purchase terms.
Customers should retain order confirmations, shipment notifications, and tracking information until their packages have been received and inspected. These records can be useful when communicating with customer service about delivery status, missing packages, address issues, or damaged merchandise.
This Shipping Policy may be revised periodically as fulfillment practices, delivery services, carrier arrangements, operating procedures, or legal requirements change. Updated versions may be published through the website. Unless otherwise required by applicable law, the version of the policy in effect at the relevant time will generally govern the applicable order.
For questions about order processing, shipping costs, tracking information, delivery estimates, address changes, delayed packages, missing shipments, damaged deliveries, or other shipping concerns, please contact us at olukai@gmail.com.
1721 W 79TH WAY
DENVER, CO 80221